Refund policy
Return and Refund Policy
At Kleo Stores, we are committed to providing high-quality products and services. If you are not fully satisfied with your purchase, here are our return and refund conditions:
Returns
- You have [7 days] after receiving your order to return any product that doesn't meet your expectations.
- The product must be returned in its original condition, unused, undamaged, and in its original packaging.
- Some items, for reasons of hygiene or safety (such as opened or personalized products), cannot be returned.
Refunds
- Once we receive and inspect the returned product, a refund will be processed to the original payment method.
- Please note that shipping fees are non-refundable unless the item is defective or incorrect.
Exchanges
- If you prefer an exchange instead of a refund, please contact us within [10 days] of receiving your order. Exchanges are subject to stock availability.
Defective or Incorrect Items
- If you received a defective or incorrect item, please contact us within [10 days] of receiving it, and we will arrange a return at no additional cost and provide a full refund or exchange.
Return Procedure
- Contact us via [email/contact] to inform us of your intention to return a product.
- We will provide you with the necessary instructions for returning the item.
- Please send the returned products to the following address:
[Return Address]
Return Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the product is defective or we made an error in shipping.
Questions?
If you have any questions regarding our return and refund policy, please feel free to contact us at [email/contact] .
Specific Return Conditions
Some promotions, special offers, or products may be subject to specific return conditions. Please check the details of these products before placing your order.
Legal Disclaimer
This policy is governed by the laws of France and may be updated at any time without notice. Please check this page regularly for any updates.